Electronic U.S. bank account: Bank Name: Wells Fargo Bank, NA 420 Montgomery St. San Francisco, CA 94104 Beneficiary: Account # 4121543037 SWIFT/BIC#: 121000248
Check U.S. bank account: Bank Name: Equinix, Inc. #774252 4252 Solutions Center Chicago, IL 60677-4002
For Colombia:
Electronico Pagos en Dolares EEUU (For payment in USD): Nombre de Banco: Citibank N.A 111 Wall Street, New York NY 10043, United States Equinix Payee: TERREMARK COLOMBIA BRANCH Cuenta: # 36291006 ABA: # 021000089 SWIFT/BIC: # CITIUS33
Pagos en Pesos Colombianos: Entidad Autorizada para Recibir Pagos Cuenta de Ahorros: 5080807017 Banco: Citibank Colombia
For Brazil:
The boleto contains the appropriate bank account information.
What will new invoices from Equinix look like?
Invoices from the Equinix invoicing platform are more detailed than your existing invoices. Your new invoice will provide additional information about your services and will use product descriptions from the Equinix product catalog.
For Brazil the invoice will be provided in the government approved format. If you have questions, please email billing-br@equinix.com.
Equinix offers invoices in a summary or detailed format, which can be provided as a PDF or an Excel file. Services can be split into separate invoices by:
Equinix International Business Exchange™ (IBX®)* data center
Invoices will be generated on the first of each month.
If I have questions about my bills/invoices sent to me before May 1, 2017, who can I contact?
All questions regarding billing/invoices dated April 30, 2017, and earlier should be directed to Verizon:
For U.S. Legacy VZ account numbers that start with T Please call 1.800.680.9217 or email TerremarkTNA@verizon.com
For U.S. Legacy VZ account numbers that start with T4 or TR4 (Federal Accounts) Please call 1.800.825.4850 or email TerremarkTFG@verizon.com
For U.S. Legacy VZ account numbers that start with Y or SV Please call 1.800.806.8470 or visit VEC at www.verizonenterprise.com Navigate to Support → Contact Us → Billing Support → Create an Invoice Inquiry
If I am a customer of both Verizon and Equinix, which pricing platform can I expect to use moving forward?
Going forward, all invoicing for Data Center/Colocation services will be on the Equinix platform. Equinix will honor all active and existing contracts for services, including pricing terms. Email billing@equinix.com if you have any questions.
If I am a Verizon customer with a pre-existing contract, will it be honored under its current terms or will we need a new contract with Equinix?
Equinix is obligated to honor all terms and conditions in the existing contracts relative to the colocation business for the duration of the existing contract. However, to facilitate your relationship with Equinix, Equinix would be happy to use your existing Equinix terms (if you are a current customer of Equinix) or sign new Equinix paperwork which would make future ordering of new services or global services much quicker. Email billing@equinix.com if you have any questions.
If I am a Verizon customer, will I be able to keep the current terms and SLAs in my contract with Verizon if I need a new contract with Equinix?
Equinix is obligated to honor all terms and conditions in the existing contracts relative to the colocation business for the duration of the existing contract. All new contracts will be reviewed on a case-by-case basis. However, Equinix expects that its standard SLAs are as good as or better than those offered by Verizon. Email billing@equinix.com if you have any questions.
